TRAINING TIPS
1 - Take notes that can be shared
2 - List what's present. Celebrate!
3 - Share notes/ideas with others
4 - List possible action steps
5 - List faithful next steps
6 - Build on what's working
1 | Envision it!
Paint a picture for people
1 - Describe extravagant hospitality
2 - Imagine before, during & after
3 - Focus on know, feel, do & remember
4 - Create 1-3 WOW experiences
5 - Imagine the guest's experience
2 | Before Event
Welcoming begins BEFORE an event
1 - Website (home page)
2 - Website (pastor welcome)
3 - Website (first time visit)
4 - Avoid insider language
5 - Does Social Media engage visitors?
3 | During Event
Pay attention to people connections
1 - Parking lot/entrances/signage
2 - Ushers/greeters/coordinators
3 - Use your senses
4 - Leaders as undercover greeters
5 - Greet in person/online guests
6 - Have a 60 second greeter script
7 - Welcome packet, book & token gift
4 | Follow Up
WHO will follow up? WHEN?
1 - Who will follow up with guests?
2 - Send invitation to upcoming events
3 - Invite them to join email list
4 - Invite them to follow on Facebook
5 - Invite them to an inquirers class
6 - Provide a free coupon to an event
5 | Use Scripts
Help people know what to say
1 - Start with training leaders
2 - Help members greet each other
3 - Share name @ announcements
4 - Use nametags creatively
5 - Have greeters ask softball questions
6 - Give scripts to event coordinators
6 | Use Stories
Are your stories relevant?
1 - Share faith stories
2 - Share impact stories
3 - Share generosity stories
4 - Keep stories short/focused
5 - Invite guests into stories
7 | Use Observers
New eyes see new things
1 - Give observers a checklist
2 - Recruit "secret shoppers"
3 - Recruit confirmation students
4 - Recruit choir members
5 - Recruit elected leaders
6 - Recruit new members
8 | "Steal" Ideas
Ideas to try from other churches
1 - Use "visitor" language
2 - Have parking lot greeters
3 - Have sanctuary greeters
4 - Use stand up tables
5 - Have refreshments nearby
6 - Learn from other churches
9 | Provide Training
Equip everyone to welcome others
1 - Select people that have the gift
2 - Provide written job descriptions
3 - Highlight hospitality stars
4 - Create short training videos
5 - Embed training in all events
6 - Make training ongoing
10 | Inspect Results
Churches who inspect, improve
1 - Did we achieve our wins?
2 - What worked? What didn't?
3 - Where did transformation occur?
4 - What would we do differently?
5 - Ask "What if" questions.
6 - Use KISS evaluation exercise.
What's stirring?
Paint a picture for people
1 - What's stirring?
2 - What questions do you have?
3 - What do you celebrate?
4 - What might you try?
Next Steps
Paint a picture for people
1 - What's the low hanging fruit?
2 - What could we do now?
3 - What's are most pressing issue?
4 - What's our big opportunity?
