Once you've enrolled in the ACC-Course, your first two steps are to read the Coaching School Manual and to watch 14 short videos. These resources are provide the foundation for all learnings that take place during live training sessions. If time permits, we encourage students to read and watch as much of this material as possible before the first ACC-level Course. At this point, do not be concerned about completing assignments related to these items. Simply soak in as much of the content as possible as you read and watch. List your questions and wonderings you have and bring them to the live training sessions. If you haven't already downloaded the manual, please do so now.
MANUAL | CHAPTERS 1-4
1 | What is coaching?
2 | The 8 Core Competencies
3 | Common Coaching Models
4 | Appreciative Inquiry Coaching
1 | What is coaching?
2 | The 8 Core Competencies
3 | Common Coaching Models
4 | Appreciative Inquiry Coaching
MANUAL | CHAPTERS 5-8
5 | Coaching Groups & Teams
6 | Coaching Tips and Truths
7 | Develop Your Coaching Capacities
8 | Marketing Your Coaching Business
5 | Coaching Groups & Teams
6 | Coaching Tips and Truths
7 | Develop Your Coaching Capacities
8 | Marketing Your Coaching Business
ACC-Level Training Topics
101 - What Coaching Is and Isn't
102 - Create Safe Space for Coaching
103 - Demonstrate Ethical Practice
104 - Develop Coaching Presence
105 - Active Listening Skills
106 - Powerful Questioning Skills
107 - Appreciative Inquiry Coaching
108 - Set Coaching Norms
109 - Evoke New Awareness
110 - Coaching Clients Through Change
111 - Design Action Steps & Accountability
112 - Assess Coaching Skills & Impact
113 - Facilitate Client Growth
114 - Direct Communication Strategies
115 - Helping Clients Set Goals
116 - Coaching Groups & Teams
1 17 - Managing Multiple Clients
118 - Prepare for the ICF Exam
119 - Practices Labs (5 sessions)
102 - Create Safe Space for Coaching
103 - Demonstrate Ethical Practice
104 - Develop Coaching Presence
105 - Active Listening Skills
106 - Powerful Questioning Skills
107 - Appreciative Inquiry Coaching
108 - Set Coaching Norms
109 - Evoke New Awareness
110 - Coaching Clients Through Change
111 - Design Action Steps & Accountability
112 - Assess Coaching Skills & Impact
113 - Facilitate Client Growth
114 - Direct Communication Strategies
115 - Helping Clients Set Goals
116 - Coaching Groups & Teams
1 17 - Managing Multiple Clients
118 - Prepare for the ICF Exam
119 - Practices Labs (5 sessions)
TRAINING VIDEOS
LESSON 1 | Introduction to Coaching
Concepts | Questions
KEY POINTS
QUESTIONS
- We are a Level 2 ICF-Certified school.
- Memorize ICF's coaching definition.
- Coaches help people achieve goals more quickly.
- Coaching is about journeying with people.
- Coaching is NOT about fixing people.
- Coaches help people discover what they need.
- Coaches facilitate powerful conversations.
- Coaches walk alongside clients/coachees.
- Coaching conversations facilitate transformation.
- Coach follow their client's lead.
QUESTIONS
- How would you describe coaching to your friends?
- What differentiates coaching from other helping professions?
- Do you set goals for yourself?
- What is the preferred future you seek?
- How will you use coaching in your personal life?
- How will you use coaching in your professional life?
LESSON 2 | Demonstrating Ethical Practice
Concepts | Questions
4 Competencies Categories:
QUESTIONS
- The Foundation (demonstrates ethical practice; embody a coaching mindset)
- Co-creating the Relationship (agreements; trust & safety; maintains presence)
- Communicating Effectively( Listens actively; evokes awareness
- Cultivating Learning & Growth (facilitates client growth)
QUESTIONS
- What will you say to clients about confidentiality?
- When should a coach you share ICF's Code of Ethics with clients?
LESSON 3 | Embodying a Coaching Mindset
Concepts | Questions
- Coaches must belief that their clients have what they need to achieve their outcomes.
- Coaches follow their clients' leads and avoid seeking to fix the client's problems.
QUESTIONS
- How do you remain mindful of the client's gifts and assets?
- What would cause you to move out of coaching mindset during a coaching conversation?
LESSON 4 | Coaching Agreements
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Coaches explain to clients what coaching is and isn't.
- Establishing norms and expectations with clients sets the foundation for fruitful conversations and a coaching relationship.
QUESTIONS
- What does co-creating the coaching relationship look with your clients?
- How does the co-creation of an agreement helps determine if the client is ready for coaching?
LESSON 5 | Cultivating Trust & Safety
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Reviewing ICF's Code of Ethics with your clients helps build trust and safety.
- Building rapport is critical in the first stages of a coaching relationship.
QUESTIONS
- How does a coach convey that they have the well-being of their clients as their primary concern?
- What are some rituals or norms that help create trust and safety?
LESSON 6 | Maintaining Presence
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Coaches make their clients feel like they're the most important individual at the moment.
- Coaches listen with their whole body and all their senses.
QUESTIONS
- What do you need to do BEFORE a session to help you maintain presence?
- What do you need to do DURING a session to maintain presence?
LESSON 7 | Active Listening
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Discuss how active listening merges a curious mindset and specific behaviors.
- Students can increase active listening by engaging the eyes, ears, and heart.
- List behaviors that help and/or hinder a coach's capacity to listen actively.
- Pay attention to what people say and what they don't say.
- Describe what active listening looks like from the client's perspective.
- List what hinders a coach’s capacity to listen actively before and during a session.
QUESTIONS
- How would you describes what listening actively looks from the clients perspective?
- What hinders a coach’s capacity to listen actively?
- How does a coach listen actively using all of their senses?
- What body language helps communicate of posture of active listening?
- What role does intuition play in being an active listener?
LESSON 8 | Evoking New Awareness
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- New awareness shows up through changes in attitudes, assumptions, approaches, and actions.
- New awareness often occurs when clients move from being a victim to an active agent in transformation.
QUESTIONS
- How do you help clients see with new eyes?
- How do you help clients increase the number of available options?
LESSON 9 | Facilitating Learning and Growth
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Good coaching develop the client and well as support the client's desired outcomes.
- Make sure to follow the client's lead when facilitating client growth.
QUESTIONS
- What types of growth are you hearing that your clients want?
- How can growth be accelerated between coaching sessions?
LESSON 10 | Powerful Questioning Approaches
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Powerful questions are open-ended, concise, and connected to the coaching outcomes.
- Powerful questions reflect what matters most of the client.
- Powerful questions create clarity, agency, and momentum for moving forward.
QUESTIONS
- What are some of your favorite questions to ask as a coach?
- What makes it difficult to frame questions in powerful ways?
- How do you avoid asking questions that appear judgmental?
LESSON 11 | Cultivating Trust & Safety
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Confidentiality is key to creating culture of trust and safety.
- Safety is reflected in what's shared and not shared with others.
- Physical space plays a significant role in creating safety.
QUESTIONS
- As a coach, what do you need to do to build trust with your clients?
- As a coach, what do you need to do to ensure safe space for coaching conversations?
- What does your clients need to do to help create trust and safety.
LESSON 12 | Coaching Agreements
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- There are 3 coaching agreements coaches need to discuss with their clients.
- Coaches facilitate powerful conversations using the basic agreement.
- Coaches co-create an overarching agreement with their clients about the outcomes and duration of the relationship.
- Agreements that are created need to be written down, and most often, signed by all parties.
QUESTIONS
- When are agreements created, reviewed, and modified?
- What are the essential ingredients of coaching that need to be in writing?
LESSON 13 | Getting Started as a Coach
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Develop your own SMART goals related to your coaching intentions
- Decide where you'll keep your ideas, insights, and intentions.
QUESTIONS
- What do you hope to be celebrating 6 months from now related to coaching?
- Who do you think your target audience will be?
- Who can support your ongoing intentions related to coaching?
LESSON 14 | Coaching Teams, Cohorts, Organizations
Concepts | Questions
KEY CONCEPTS
QUESTIONS
- Understand the similarities between coaching individuals and groups
- Understand the differences between coaching individuals and groups.
- When coaching groups, the coach facilitates the conversation as if they're one person.
- Facilitation skills play an important role in the managing group dynamics.
QUESTIONS
- What are the benefits of coaching groups rather than individuals?
- What do you feel are the most challenging aspect of leading a group?
- What norms would need to be in place to help ensure a quality experience?