

LEARNING OUTCOMES
Craft interventions for the client's benefit
Practice the Use of sharing observations
Invite feedback based on observations
Practice the Use of sharing observations
Invite feedback based on observations
LEARNING ACTIVITIES
Review direct communication strategies
Notice patterns and "trigger" words
Introduce "observations" scripts
Notice patterns and "trigger" words
Introduce "observations" scripts
CASE STUDIES | PRACTICES
Demonstrations: List opportunities to disrupt
Observers give feedback - opportunities/scripts
Transfer coaching questions to notebook
Observers give feedback - opportunities/scripts
Transfer coaching questions to notebook


SLIDES, QUOTES & QUESTIONS





