REINVENT YOUR FUTURE

     Welcome  to  ACC-level  Training



Meet  your  training  team

Felix Villanueva, MCC

Director of the Coaching School

Nathan Swenson-Reinhold, PCC

Trainer & Mentor Coach

Brandyn Simmons, PCC

Trainer and Mentor Coach

Jim LaDoux, PCC- in Training

Director of Coaching & Consulting

Begin your coaching journey with the ACC-level Training Course 

We look forward to walking alongside you on your journey toward being an effective and engaged coach! You will learn the essential coaching skills, approaches, mindsets needed to facilitate powerful and transformative coaching conversations.  You will engage with other student that bring their wisdom and experience to the training, and you'll work with several Vibrant Faith coaching school instructors . Listed below are faculty that you'll interact with on a regular basis - both during classes, practice labs, panel and book discussions, and via blogs.  You'll also meet several other faculty members who will equip, encourage, and empower you in fulfilling your training objectives.

2023  WINTER-SPRING  TRAINING  SCHEDULE

FEB 6:  1-What coaching is and isn't
FEB 8:  2-Create safe space for coaching
FEB 13:  3-Learn to listen actively
FEB 15 4-Develop coaching presence
FEB 2:  5-Ask powerful questions
MAR 1:  6- Use appreciative inquiry questions
MAR 6:  7-Set coaching norms & expectations
MAR 8:  8-Practice lab 1
MAR 13:  9-Helping clients navigate change
MAR 15:  10-Practice lab 2
MAR 20:  11-Evoke new awareness
MAR 22:  12-Spark action & accountability
MAR 27:  13-Assess your skills & impact
MAR 29:  14-Practice lab 3
APR 3: 15-Facilitate client growth
APR 5:  16-Direct communication skills
APR 12: 17-Practice lab 4
APR 17:  18-Helping clients set goals
APR 19: 19-Coaching groups & teams
APR 24:  20-Practice lab 5
APR 26:  21-Ending coaching relationships
MAY 1:  22-Managing multiple clients
MAY 3:  23-Prepare for the ICF exam
MAY 14:  Submit feedback & reflections

Learn  more  about  your  training  sessions

jladoux@vibrantfaith.org  |  612.865.0628
Schedule a Meeting with Jim (https://calendly.com/jladoux)
felixv@vibrantfaith.org
Schedule a Meeting with Felix (https://calendly.com/fvillanueva)

About  the Training  Sessions

  • Training sessions  are held Mondays and Wednesdays (1:00-3:00pm central).
  • Training sessions are recorded.  A link is sent to students following each session.
  • Recorded training sessions are  kept on file for one month, then discarded.
  • Presentation slides are included for every session except for practice labs .
  • Please watch the  Core Competencies videos  before February 6th.
  • Complete the Core Competencies assignments by February 20th.
  • Complete the Coaching School Manual assignments by February 28th.
  • Share your Takeaways, Learnings, and Questions (TLQs) after each session.
  • Please share blog comments within 2 days of their assigned reading date.
  • Please email your instructors if you'll be late for or absent from a class.
  • Several Vibrant Faith coaches will share skills and insights during sessions.

Our Covenant

  • Attitude:  Be positive, present, playful, proactive,  and open-minded,
  • Actions: Be on time, ready to contribute, and seek to "go first."  
  • Assumptions:  Be willing to stretch yourself and trust the process.

Important  Notes

STEP  2  |  Pre-Training  Assignment  (Part 1)

1 | Read the Coaching School Student Guide.
2 | Complete and email Jim the  Release, and Scenarios forms.
3 | Read, sign and email Jim the  ICF Code of Ethics form.
4 | Download the  Excel Coaching Log  or copy this Google Sheet .

Coaching  School  Manual  Assignments

Submit  responses to the questions at the end of each chapter.
5 | Read/skim the Coaching School Manual.
6 | Download  the Coaching Tools Booklet.
7 | View the 2023 Student Assignment Checklist.
8 | List 10 people  whom you might coach during this course.

STEP  3  |  Pre-Training  Assignment  (Part 2)

Watch  the  Introduction  to  the  Core  Competencies  videos 

ACC-LEVEL  TRAINING  SESSIONS

SESSION 1  |  February  6,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Know the difference between coaching, consulting, counseling, and mentoring.
  • Name the 3 types of coaching agreements and their differences. 
  • Practice using the ongoing agreement (5 questions) with classmates.
  • Review ICF's definition of coaching and its key concepts
  • Highlight the process for becoming an ICF-certified coach.
  • Which word/phrase from ICF’s coaching definition do you fine most compelling
  • How would you describe what coaching is to the people you coach?
  • What are the unique traits that separates coaching from other helping activities
  • What are two strategies for communicating what coaching is and isn’t to a client
  • How do you weave into a coaching demonstration what coaching is and isn’t?
Share your TLQS for Session 1 (ACC)
Post Comment | What is coaching?

SESSION 2  |  February  8,  2023  

Session  Learning  Concepts 

Student  Discussion  Questions

  • Highlight the coach's role in creating a safe, sacred environment.
  • Recognize that confidentiality is crucial for creating safe space.
  • Note that safe space include words, body language, and physical surroundings.
  • Review ICF's Code of Ethics through the lens of safe space.
  • List what you and your client can do to help ensure safe space for coaching?
  • How might your physical space impact a client's coaching experience?
  • What can a client do to help ensure safe, sacred space?
  • What will you say to clients about confidentiality?
Session 2 Powerpoint Handout
Share your TLQS for Session 2 (ACC)
Mastering the Ongoing Agreement
Post Comment | Create Safe Space for Coaching

SESSION 3  |  February  13,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Discuss how active listening merges a curious mindset and specific behaviors. 
  • Students can increase active listening by engaging the eyes, ears, and heart.
  • List  behaviors that help and/or hinder a coach's capacity to listen actively.  
  • Pay attention to what people say and what they don't say.
  • Describe what active listening  looks like from the client's perspective.
  • List what hinders a coach’s capacity to listen actively before and during a session.
  • How would you describes what listening actively looks from the clients perspective?
  • What hinders a coach’s capacity to listen actively?
  • How does a coach listen actively using all of their senses?
  • What body language helps communicate of posture of active listening?
  • What prevents you from asking short questions or using silence more often?
  • What role does intuition play in being an active listener?
Share your TLQS for Session 3 (ACC)
Post Comment | Develop Active Listening Skills

SESSION 4  |  February  15,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Learn when, where, and how presence shows up in a coaching session.
  •  Create a list of  indicators that demonstrate coaching presence when coaching.
  • Share what VFM coaches do to develop their coaching presence.

  • What prevents you from being fully present for your clients?
  • What do you do before, during, and after a coaching session to enhance your presence?
  • What can coaches do to help clients be open and present during a session?
Download Slideshow Handout
Share your TLQS for Session 4 (ACC)
Post Comment | Develop Coaching Presence

SESSION  5  |  February  27,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Describe the characteristics of powerful questions.
  • Understand  the difference between open- and  close-ended questions.
  • Honor the 80/20 rule - use short questions with little introduction.
  • Use questions to clarify,  explore, execute, and evaluate.
  • List great questions asked during coaching demonstration.
  • Decide where you will keep your list of powerful questions.
  • Note which "short" questions you will practice asking this week.
  • What makes a question powerful?
  • What are the traits that are frequently found in powerful questions?
  • What are some of your “go to” questions that often lead to new discoveries?
  • What questions might help clients learn from results?
  • What questions might help clients rethink their assumptions and attitudes?
  • What questions might you ask to help clients set goals or take action?
  • What questions might you ask to help clients explore new possibilities?
Share your TLQS for Session 5 (ACC)
Post Comment | 5 Phrases to Use When Coaching

SESSION  6  |  March  1,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Make a list of your top 10 powerful questions. 
  • Describe ways to use questions to dream, discern, design, and do.
  • Determine where you'll store your library of powerful questions .
  • Tips for using questions to help clients prepare for future sessions.
  • Explore questions to invite clients to consider BETWEEN coaching sessions.
  • Describe what it means to frame questions through the lens of WHAT and WHO.
  • What are the unique traits of Appreciative Inquiry questions?
  • How long are the questions you ask?
  • What types of questions help clients see what’s present?
  • What types of questions help clients see what’s possible?
  • What will you do to  improve your powerful questioning skills?
  • Where  you will store your library of questions?
Share your TLQS for Session 6 (ACC)
Post Comment | Help Clients Ask Better Questions

SESSION  7  |  March  6,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • What expectations do you have for your clients? 
  • How do you communicate these intentions?
  • How do you discover expectations clients have for you as a coach?
  • What do you do if your client’s expectations seem unrealistic?
  • What expectations need to be communicated before a contract is created?
  • What expectations need to be communicated or clarified within a contract?
  • How do the 3 agreements interact and reinforce each other?
  • What parts of the Code of Ethics might you address in a coaching relationship?
Share your TLQS for Session 7 (ACC)
Post Comment | Unlocking Potential

SESSION  8  |  March  8,  2023  

Practice  Lab  1  (The  Basic  Agreement)

Session  Learning  Concepts

Student  Discussion  Questions

  • Identify assumptions that no longer serve the client.
  • Share observations to spark new awareness.
  • Spark new awareness through brainstorming.
  • Spark new awareness through question-storming.
  • What questions have you found to evoke new awareness in clients? 
  • How can coaches help clients experiment with new ways of being and doing?
  • How might coaches invite clients to reflect more intentionally between sessions?
  • When do you notice shifts in a client's assumptions, attitudes, approaches, and actions?
  • Which skill/competency do you feel is most important to work on right now?
Share your TLQS for Session 8 (ACC)
Post Comment | Change Your Questions, Change Your Life

SESSION  9  |  March  13,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Help clients land the plane by being clear about outcomes.
  • Help clients envision the big picture, plans and personal contributions.
  • Help clients think trifocally (30/90/365 goals).
  • Start with small steps to build accountability muscles.
  • How does change create conflict among people and within organizations?
  • Why do people avoid conflict?  What’s the price they pay for doing so?
  • How can coaches normalize change, and deal with it sooner rather than later?
  • How can coaches create safe space for entering into difficult conversations?
  • How can coaches equip clients to successfully navigate conflict?
DOWNLOAD SLIDESHOW HANDOUTS
Share your TLQS for Session 9 (ACC)
Post Comment | Coaching for Leadership

SESSION  10  |  March  15,  2023  

Practice  Lab  2  -  (Coaching  Change)

Session  Learning  Concepts

Student  Discussion  Questions

  • Identify ways you're becoming more comfortable with the coaching process.
  • Identify areas of coaching that you want observers to pay attention to.
  • Note the transformation you see in the clients you coach.
  • What do you plan to KEEP doing when coaching clients?
  • What do you plan to STOP doing when coaching clients?
  • What do you plan to START doing when coaching clients?
Share your TLQS for Session 10 (ACC)
Post Comment | Are Your Clients Ready to Be Coached?

SESSION  11  |  March  20,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Define what client growth and learning looks like
  • View growth through the lens of  assumptions, attitudes, approaches &  actions.
  • Identify small steps/sprints to spark change.
  • Identify ways to build on strengths; work around weaknesses.
  • What types of new awareness do coaches often help facilitate?
  • What are some ways that people/organizations become stuck? 
  • What role do self-limitations play?
  • What limiting beliefs do you have about the clients you coach?
Share your TLQS for Session 11 (ACC)
Post Comment | Co-active Coaching (Part 1)

SESSION  12  |  March  22,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Refine coaching skills related to the  core competencies.
  • Review the roles of being a coach, a client, and an observer.
  • Use the "sandwich" feedback form to give constructive feedback.
  • Create meeting room triads.
  • Debrief coaching demonstrations with all participants.
  • List the one coaching skill you wish to focus on when coaching.
  • How do you help clients connect the big picture, the plan, and their action steps?
  • When and how do you invite the client to list possible action steps?
  • When and how do you help clients prioritize their next faithful steps?
  • What questions would you ask to help clients identify resources and support needed?
  • What are some ways a coach could help clients find an accountability partner?
  • What should coaches say or do if client don’t “own” their outcomes and next steps? 
Read Article from Entrepreneur Magazine
Share your TLQS for Session 12 (ACC)
Post Comment | Ask Clients About Their Mentors

SESSION  13  |  March  27,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Review comments from recent assignments.
  • Every coach should have a coach.
  • Review comments from recent assignments.
  • List strategies for evaluating and refining your coaching skills.
  • List opportunities to ask clients for feedback.
  • How would a coach know if their coaching is having an impact?
  • What are the feedback loops coaches can create to assess their impact?
  • When, where, and how should a coach assess their skills and impact?
  • What are some approaches coaches take to assess a coaching conversation?
  • How can the KISS process for support continuous improvement of coaching skills?
Share your TLQS for Session 13 (ACC)
Post Comment | Reclaim Your Curiosity

SESSION  14  |  March  29,  2023  

Practice  Lab  3  -  (Core  Competencies)

Type your new text here.

Session  Learning  Concepts

Share your TLQS for Session 14 (ACC)
Post Comment | Co-active Coaching - Part 2

SESSION  15  |  April  3,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Describe the types of growth coaches can assist clients with.
  • Help clients review and rethink their assumptions.
  • Help clients review and rethink their attitudes.
  • Help clients rethink their approaches and possible actions.
  • Help clients name their self-limitations and their superpowers.
  • Help clients think strategically, logistically, and relationally.
  • Help clients create a picture of their preferred future.
What would unleashing your potential look like for you this year?
What prevents clients from imaging a better way forward?
Why do clients (and coaches) accept less than the best for themselves?
How can coaches help clients be courageous?
How can coaches share observations that challenge a client's next steps?
How can coaches help clients address what they've been avoiding?
What types of growth are you seeking for yourself?
Share your TLQS for Session 15 (ACC)
Post Comment | Embedding Accountability into Coaching Relationships

SESSION  16  |  April  5,  2023  

Session  Learning  Concepts

  • Learn  what direct communication is and how it's used when coaching.
  • List indicators that may suggest that direct communication is needed.
  • Learn ways to share observations, hunches, metaphors, and analogies. 
  • List  sample statements/scripts to help evoke new awareness.
  • Ways to determine if and when direct communication is appropriate?

Student  Discussion  Questions

  • How is direct communication different than asking powerful questions?
  • When and how can direct communication be inappropriate?
  • When would direct communication be appropriate in a coaching situation?
  • How will you maintain neutrality when sharing observations?
  • How will you avoid addressing your issues rather than a client's?
Share your TLQS for Session 16 (ACC)
Post Comment | Using Direct Communication

SESSION  17  |  April  12,  2023  -  (Practice Lab)

Practice  Lab  4  -  (Core  Competencies)

ZOOM  LINK  FOR PRACTICE LAB |  Meeting ID: 891 741 093 Passcode: 950519

Session  Learning  Concepts

Before:  Review Presentation Handout.
After:  Share your TLQs for Session 17 based on the following questions:
  1. Write one or two paragraphs on your takeaways, learnings, and questions regarding this class.
  2. On a scale from 1 to 10 (1=least; 10=most), how confident are you in coaching a group? What will make it a 9 or 10?
  3. Take a moment to reflect on what  you did during a previous group coaching. What would you do different if given the opportunity?
  4. What questions still linger?
Share TLQS from Session 17 (ACC)
Post Comment | Creating New Awareness

SESSION  18  |  April  17,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Introduce  the concept of "What - So what - Now what."
  • Learn about ways to help clients set, review, celebrate, and learn from their goals.
  • Learn what SMART goals are and how to align them with clients' intentions.
  • Address ways to use the reviewing of results as a learning and redirecting activity.
  • List ways coaches can  help clients set goals that are realistic and quantifiable.
  • Introduce the concept of back planning and  weekly, monthly and quarterly goals.
  • Review ways to increase awareness, clarity, and agency in the goal setting process.
  • What is your history with setting and celebrating goals for yourself?
  • What are obstacles that prevent clients from setting and celebrating goals?
  • How can coaches help clients set SMART goals?
  • How will you help clients observe, reflect on, and celebrate their goals?
  • What norms or routines are needed to help clients to set and review goals?
  • How can coaches help clients build on what’s already working for them?
  • What might coaches do if clients are resistant to setting goals?
Share TLQS from Session 18 (ACC)
Post Comment | Becoming a Masterful Coach

SESSION  19  |  April  19,  2023  

Session  Learning  Concepts 

Student  Discussion  Questions

  • List similarities and differences between individual and group coaching
  • List differences between coaching teams, groups, and cohorts
  • Approaches for creating shared meeting agendas and outcomes
  • Coaching groups VS leaders of groups
  • List what needs to happen between meetings to ensure forward movement
  • Available resources for coaching teams, cohorts and groups
  • List similarities and differences between individual and group/team coaching?
  • List differences between coaching teams, groups, and cohorts?
  • Approaches for creating shared meeting agendas and outcomes
  • Coaching groups VS leaders of groups
  • List what needs to happen between meetings to ensure forward movement
  • Available resources for coaching teams, cohorts and groups
Share TLQS from Session 19 (ACC)
Post Comment | Coaching Teams at Work

SESSION  19  |  April  24,  2023 

Practice  Lab  4  -  (Coaching  Groups)

Session  Learning  Concepts

Student  Discussion  Questions

  • How is coaching groups and teams different than coaching individuals?
  • What types of facilitation skills are most important when coaching teams?
  • What types of norms and expectations would address when coaching teams? 
  • What's the one thing you need to work on to coach teams effectively?
  • What are some things you can do to prepare for a team coaching session?
  • List similarities and differences between individual and group coaching
  • List differences between coaching teams, groups, and cohorts
  • Approaches for creating shared meeting agendas and outcomes
  • Coaching groups VS leaders of groups
  • List what needs to happen between meetings to ensure forward movement
  • Available resources for coaching teams, cohorts and groups
Share TLQS from Session 20 (ACC)
Post Comment | Effective Group Coaching

SESSION  21  |  April  26,  2023  

Guest Presenter:  Rev.   Dr. Nathan Swenson-Reinhold

Session  Learning  Concepts

Student  Discussion  Questions

  • Discuss ways to ensure that  coaching relationships to start strong and end well.
  •  List norms that are needed to create continuously impactful experiences.
  • Review a typical coaching relationship from start to finish.
  • List typical ways coaches end coaching relationship on a positive note
  • List outcomes for both coaches and clients for bringing  closure to relationships.
  • List support or resources coaches may  provide to support clients' next steps.
  • Describe ways to solicit a referral of a client you've coached.
  • What are the critical elements involved in bringing closure to relationships?
  • How can coaches help clients reflect on and learn from their coaching experience?
  • Describe what might happen during the last coaching session with a client?
  • Which situations might lead to a premature ending a coaching relationship?
  • What are some ways to end a coaching relationship on a positive note?
  • How will you help clients celebrate their progress and learnings?
  • Do you intend to stay in touch with your clients after sessions end?

Share TLQS from Session 21 (ACC)
Post Comment | Ending Coaching Relationships

SESSION  22  |  May  1,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

Overview
Whether you have 5 clients or more than 50, coaches need to develop specific systems that result in transformational coaching experiences.These systems starting with inviting clients to work with you, helping clients understand what coaching is and isn't,  what happens during and between coaching sessions, and how conversations, progress, learnings, and next steps will be tracked. In addition, systems are needed to process contracts, receive payments, pay expenses, and schedule upcoming coaching sessions.  The goal is to help create a positive and productive experience for your client while also reducing the amount of time and effort that goes into managing multiple coaching relationships.

Learning Topics & Activities
  • Determine who's your target audience for coaching; list needs and list names.
  • Decide where you'll keep client contact information and coaching notes.
  • Decide what information you wish to share with clients and  how they'd access it.
  • Determine what information you need from clients to begin coaching.
  • Determine how clients to contact you; schedule time with you.
  • Determine your rates for services, if they're negotiable, and when and how they'd obtain this information.
  • Determine what information need about you and where they'd find it.
  • Determine which forms and systems are needed to intake,  track, and follow up with clients.
  • Determine how you and/or the client will track progress, learnings, and next steps.
  • Share tips and  truths for managing multiple relationships.
  • View learnings from veteran coaches about managing multiple relationships.
Questions for Nathan Swenson-Reinhold
  • How you’ve grown as a coach and what support and resources you found most valuable?
  • What do you see as your next steps in your ongoing development and coaching journey?
  • What relationships have you fostered to develop your coaching business?
  • How have you raised your visibility among your sources of influence so that when they think of a coaching need, they think of you?
  • What resources/lead generators have sparked interest in your coaching services?
  • What have you done to increase your digital presence (website, online groups you’re part of, etc.)?
  • If you could only do 3 things to generate coaching clients, what would they be?
  • What advice would you give to students about developing their coaching network?
Questions to consider
  • Who or what is part of your current coaching network?
  • Have you considered becoming an  ICF member and a joining a local chapter?
  • How frequently will you be coaching others?
  • Who  will serve as your coach?
  • What will read, listen to, watch or participate in to continue growing as a coach?
  • Have you  created a master list of potential clients?
  • Which  affinity groups might benefit from your coaching?
  • How will you raise your visibility within your networks?
  • What's your plan for giving potential clients a reason to check out your services?
Share TLQS from Session 22 (ACC)
Post Comment | The Book of Coaching for Extraordinary Coaches

SESSION  23  |  May  3,  2023  

Session  Learning  Concepts

Student  Discussion  Questions

  • Learn about the CKA Exam and how it has recently changed due to new ICF criteria.
  • Take sample CKA exam.
  • Review responses to the sample CKA exam.
  • List strategies for successfully passing the exam.
  • Highlight additional resources to prepare for the exam.
  • Registering for and taking the  exam .
Youtube Videos to supplement this session's training  (recommended by Janny Franken, a former Coaching School student)
Helpful video series about the Core Competencies include:

Documents to read and fully understandI
CF Core Competencies Comparison Table by credential: https://coachingfederation.org/app/uploads/2017/12/ICFCompetenciesLevelsTable.pdf
It is really helpful to go to the ICF website and read about them through the Interpretive Statements: https://coachingfederation.org/interpretive-statements
Videos about preparing for the Coach Knowledge Assessment Exam:
https://www.youtube.com/watch?v=Ba9NI1omhBA
View Session 23 Zoom Recording
Share TLQS from Session 23 (ACC)

Youtube  Videos  about  the  CKA  Exam

Final  Assignment  |  Reflection  Paper

Questions to address
  • How has your understanding of coaching and its practices changed as a result of participating in the Coaching School? 
  • In what ways has the Coaching School experience increased your capacity to lead others, and to lead change?
  • Which concepts, models, or approaches covered in this course did you find most helpful as a coach?
  • Which specific skills/competencies covered in this course did you find most impactful as a coach? Which competency are you most interested in further developing?
  • Please list how you’re currently describing what coaching is to a potential client (this may be the same as what you’ve shared in the past).
  • How do you envision using your coaching skills more intentionally in the future?  What support do you need now or in the near future to fulfill your intentions?

One final note: Within a few weeks, assuming that all assignments have been submitted, you’ll receive a digital version of a Coaching School Certificate. Please email me how you’d like your name to be listed on the certificate. 
Response to Reflection Question 1
Response to Reflection Question 3
Response to Reflection Question 5
Response to Reflection Question 2
Response to Reflection Question 4
Response to Reflection Question 6

Insights | Ideas

TIPS @ TRUTHS about the coaching process

  • Good questions help frame great conversations..
  • Coaches follow the lead of their clients.
  • Outcomes stated by the client must be owned by the client.
  • Coaching is a partnership between the client and coach.
  • Questions we ask clients must be for their wellbeing.
  • Shorter questions are usually better questions.
  • Coaches follow the lead of their clients.
  • Use "say more" or "tell me more" when unsure what to say.
  • Avoid the tendency to explain your questions.
  • Trust the "process" and questions from the ongoing agreement.

COACHING  EXPERIMENTS 

  • Listen to the types of questions people ask: List questions you ask.
  • List 15+ people who could benefit from your  coaching.
  • List people's challenges or pain points.
  • List people's self-limitations when observing their words and actions.
  • Take notes at an upcoming meeting; reflect on coaching notes. 
Downloadable Coaching Tools Used in this Course 

What your "next step" for mastering your coaching skills?